Hearing Impaired

The Grand, Martineau and Masonic Halls are fitted with infra-red hearing induction loops. There are headsets and neck loops available on the day; please contact the Box Office for details.

Dorking Halls can be contacted using NGT Relay.

Visually Impaired

Partially slighted or blind customers can sit anywhere, with or without a companion.  We recommend that customers whose vision is limited be accompanied, as they may find it difficult to leave the building in an emergency.

Assistance dogs are welcome at Dorking Halls. We love dogs! When making a booking please inform the Box Office, so they can ensure adequate space adjacent to an aisle is booked. If you would rather not take your guide/hearing dog into the performance, please contact Front of House on 01306 879323 so we can arrange for a dogsitter.

Braille signage is located throughout the building.

Large print versions of all our literature are available on request.

Mobility Impaired

There are seats that can be accessed without the use of steps in all of our halls. We provide 14 wheelchair spaces in the Grand Hall, four wheelchair spaces in the Martineau Hall and four wheelchair spaces in the Masonic Hall. Early booking is recommended.

For customers who have difficulty with steps, there is un-stepped level access and automatic doors at the entrance. Lift access is available to all floors.

Please note that due to Health and Safety reasons, our staff are unable to assist those who require help getting in and out of their transport or mobility equipment.

Accessible toilets and baby changing facilities are available by the entrance, opposite the Box Office.

Essential Companion Scheme

Dorking Halls would like everyone to enjoy our venue, so we have adopted an Essential Companion Scheme. For the purposes of this policy, a person with ‘disability’ is understood, as defined by the Disability Discrimination Act (1995), as anyone who has a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out day-to-day activities.

The Essential Companion Scheme allows members a free ticket so that they can bring along a companion.

For more information, take a look at our Disability Access Policy and Health and Safety Policy.

Dorking Halls is happy to make special arrangements for customers needing extra help getting to their seats. If you would like to visit us to familiarise yourself with the layout, please contact our Front of House team on 01306 879323.

Our staff are regularly provided with basic training in disability awareness and are familiar with our Disability Access Policy, so are happy to answer any questions you have.

If you have any suggestions on how we can improve your visit, we’d love to hear from you. Please email or call 01306 879200.